Fair use policy

Effective [TO FILL: effective date]

1. What "unlimited" means

An Enterprise seat subscription has unlimited usage: there are no credits to buy or run out of, and your team can stage and amend as many images as it genuinely needs for its property marketing. "Unlimited" is subject to this policy, which exists so that heavy or automated use by one customer does not slow the service for everyone else. This policy forms part of our terms and your Enterprise Agreement.

2. The fair-use allowance

Unless your Enterprise Agreement says otherwise, the allowance is 300 images per seat per month, pooled across your whole team (so a team of 3 seats has 900 images a month between them, however they are shared out). An image is a staged picture or an amend. Pictures we regenerate because of our own error, images that had a serious structural problem, and any re-stage of a room within seven days of that room's first staged image do not count towards it.

3. If your team goes over

We will not charge you extra and we will not suspend your account for going over the allowance. If your team is consistently above it we may slow your staging by giving it a lower place in the queue, and we will contact you to understand what you need. If your use is genuinely above the allowance, we will offer you a plan that fits it when your agreement renews.

4. Limits that always apply

  • Each person can have up to 3 rooms staging at the same time.
  • An amend can include up to 6 painted areas, applied together in one go.
  • Photographs must meet the size and format rules shown when you upload.

5. What is not fair use

  • Using automated tools, scripts or bots to stage or amend images, or to copy results at scale.
  • Stockpiling images you do not need for your own marketing, or using the service to produce images for people who are not your clients.
  • Sharing a seat. Each seat is for one named person (see section 8 of the terms). Using several accounts to get round the allowance is not allowed either.
  • Repeatedly trying to produce licensed, branded or copyrighted material, such as club merchandise, logos or characters, or trying to get round our safeguards against it (see section 9 of the terms).
  • Anything else that stops other customers getting a normal service.

6. If we think this policy is being broken

We will tell you what we have seen and give you a chance to explain before taking any step. If seats have been shared, we may charge for the extra seats from the date sharing started. If the policy is broken seriously or repeatedly, we may suspend the service in line with your Enterprise Agreement.

7. Changes and contact

We may update this policy and will tell you in the app or by email before a significant change takes effect. Questions about fair use: contact@tidyworkstudio.co.uk.